| More Information: | General Product Manager Responsibilities
• Product Strategy: Leads the definition of the product strategy and
roadmap that will meet business ob jectives and deliver business goals.
• Communication and Cross Team Coordination: PM is the center
of excellence for working cross-functionally and across teams.
• Product Specifications: PMs work closely with Development, QA,
UED; author specifications the team can deliver in the timeframe needed,
with high quality, and with minimal clarifications or change requests.
• Product Planning and Delivery: Create and maintain program and
pro ject plans. PM manages the overall schedule and dependency map to
ship features on time with high quality.
Contact: Steve Munoz: stmunoz@ebay.com
Have you refined your previous companys customer experience through multi-
variate testing? Pondered the concept of orthogonality on your lunch break?
Discussed Latin squares on a first date? Dreamt about fitting the perfect cen-
troid to a k-means cluster? If so, you could be the next member of eBays Search
Science team.
Job Content & Scope: This role reports to the Group Product Manager of
Search Metrics within the Search Science team. The Senior PM: Testing and
Optimzation is the center point for eBays efforts to improve the ranking and
retrieval of search through data driven decision making. We deploy a multitude
of tests every month to promote the items customers want, personalize the site
experience and reduce the chance of negative buying experiences on eBay. This
is a testing role so experience managing a previous testing program is highly
preferred.
Job responsibilities include:
• Enhance our existing suite of testing dashboards by partnering with de-
velopment to synthesize data from different sources for presentations to
Senior Management, ranking and factor developers.
• Create ad hoc reports and quantify the impact of algorithmic change to
different verticals and buyer/seller segments
• Brainstorm and graduate new metrics to describe the behavioral interac-
tions of search.
• Optimize the decision making process by promoting a culture of test and
learn with the caveat of failing fast when data suggests.
• Collaborate with external partners such as Site Analytics, Human Judg-
ment vendors and UER to create a compelling story to capture the per-
formance of testing.
• Communicate ranking changes to partners and internal customers through-
out the company
• Manage documentation and testing processes across multiple teams to hit
tight deadlines and capitalize on fleeting opportunities.
Typical Deliverables:
• The design of daily, weekly, monthly reports.
• Ad Hoc website behavior and customer experience analysis.
• Generate reporting requirements synthesized from multiple sources includ-
ing product managers, development teams, and functional group members.
• Documentation relating to existing processes and suggestion / presenta-
tions for improving those processes.
• Effective and persuasive presentations (verbal and written) for pro ject
teams and business leaders.
Knowledge / Background / Experience:
• Masters degree in a quantitative discipline- statistics, economics, psychol-
ogy or business (MBA preferred).
• At least three years working with clickstream data analysis tools for an
ecommerce company. Two years working with optimization tools: home-
spun solutions or third party vendors -Test and Target, Google Website
Optimizer, Sitespect.
• Two years of experience in testing methodologies such as MVT experi-
ments, Regression, ANOVA.
• Three to five years of experience in one or more roles in an Ecommerce
environment.
• Experience with Business Intelligence tools, two years, such as SAS,
Tableau,
Microstrategy etc with experience writing and tuning sql queries in an on-
line or offline environment.
• Three to five years of experience in using the Microsoft Office suite with
very strong Excel skills. Pivot tables should be just the beginning for you.
In your past creating dashboards, you dance around rows and columns
with IFstatements, Vlookups and nested text parsing.
• Three to five years of business analysis experience in large size companies
with multiple functions / business units preferred.
• Excellent communication skills and ability to interact with all levels of
end users and technical resources.
• Exposure to pro ject management skills, business process redesign princi-
ples, tools and techniques a plus.
Team / Leadership Skills:
• Works effectively both independently and as a member of a cross func-
tional team.
• Uses sound judgment to identify issues and escalates when appropriate.
• Contribute to improvements in processes (technical or business) used by
analysts.
• Drives focused decisions within specific areas and is a key contributor to
decisions beyond specific scope of role.
• Ability to identify key needs or gaps and provide leadership to close those
gaps.
• Resolves disagreements and conflicts constructively, knows when to involve
others.
• Learns from mistakes, takes action to apply the learnings and provides
peer and team wide feedback for those in immediate area of focus.
• Identifies and communicates specific personal growth goals for self.
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